Refund and Returns Policy

Refund policy

We are committed to providing you with the absolute best products and are happy to accept refund. Upon presentation of the original invoice, we allow to refund with the following reasons:

• Design error: wrong design compared to information provided by customers on our site.
• Bad quality: blurry image/print.
• Damage during shipment.

What should you do?

• Step 1: Contact us by email: connect@fitnesswithwork.com.
• Step 2: After receiving customer’s refund request, support team will review and response within 24h on business days.
• Step 3: If refund case is approved, we will refund for customer in 2 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Glassy@company.com.
Note:  We do not process a refund/reprint in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
• If 7 days have gone by since you get your items.

Replacement & return policy

Your satisfaction is our #1 priority. For any defective products, send us an e-mail at connect@fitnesswithwork.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.

What should you do? Contact us within 20 days since you get your items and provide us necessary informations:

• Your order/invoice ID.
• In case you get wrong item/ damaged item please send us a picture of the item you received via email connect@fitnesswithwork.com.

Please Note

We do not process a refund in the following cases:

• If 48 hours have gone by since you got your access.

Frequent cases in return and refund

Below are how we generally handle frequent issues. How we handle these case may still varies depend on how serious the case is, and after we have collected all the required information.
This is not how we always act for every request. Actual solution may differs for each case.

Cancellation

We only accept order cancellation within 24h since you ordered.